At Purah Fashion, owned by Swarnim Enterprises Private Limited, we strive to ensure customer satisfaction with every purchase. Please read our return and exchange policy carefully.
1. Conditions for Return and Exchange
We accept returns or exchanges only under the following circumstances:
- Defective Products: If the product received is damaged or defective, you may request a return or exchange.
- Size Issues: If the size of the product is incorrect, you may request an exchange for a different size, subject to availability.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Products purchased during sales, discounts, or promotional offers.
- Items that are not defective or damaged.
- Used, worn, or washed items with removed tags or packaging.
3. How to Initiate a Return or Exchange
To initiate a return or exchange:
- Contact us at info@purahfashio.com within Timeframe, e.g., 48 hours or 7 days] of receiving the product.
- Provide your order number, clear photographs of the product (if defective), and the reason for the return or exchange.
- Once approved, follow the instructions provided by our team to return the product.
4. Exchange Process
- Exchanges for size-related issues are subject to availability.
- If the requested size is unavailable, we will issue a credit note or allow you to choose an alternative product of equal value.
5. Refunds for Defective Products
- For defective items only, refunds will be issued to the original payment method or as store credit, depending on your preference.
- Shipping fees are non-refundable unless the return is due to a defective product.
6. Important Notes
- The product must be returned in its original condition with tags, packaging, and accessories intact.
- We reserve the right to reject returns or exchanges that do not meet our policy criteria.
- Customers are responsible for shipping costs for size exchanges unless the product received is defective.
7. Contact Us
For any inquiries regarding returns or exchanges, please contact us at:
Swarnim Enterprises Private Limited
Email: info@purahfashio.com